Hey all, I'm new to the forum and have a question that maybe someone could answer. My cousin just got galaxies and updated it and everything, but he can't play the game itself. The Launchpad comes up and then he clicks play, but then the Launchpad disappears and an hour glass pops up, but nothing happens. The game doesn't load after that point and he's left staring at the desktop. Does anyone know what this problem is, and how to solve it? If so, that would be great. He and I really want to play online, but obviously can't if the game won't even start for him.

Thanks