Star Wars Galaxies: Important Announcement regarding game activation keys

Go here to see Thunderheart's original post on the Announcement's Forum.

Working closely with our partners at Lucas Arts LLC, we have identified an issue where a batch of Star Wars Galaxies©: An Empire Divided® activation keys were erroneously duplicated by the fulfillment house packaging the product and shipped in sealed retail units. The duplicate key when entered by the second person using it to activate an account will receive a message stating that the key is already in use. If you have recently purchased a retail unit and received the error message stating the key was already used, please contact Sony Online Entertainment's live customer support via telephone or through our live web chat for a replacement key. You can contact our live support by telephone at 858-790-STAR between the hours of 9:00am and 6:00pm PDT. You can also contact our live support via the web by following these instructions:

The current live chat service can be reached through http://www.station.sony.com/en/instantchat.jsp

Please have your account information and your purchase receipt ready when you contact us. A support representative will verify and provide a replacement activation key.

We apologize for the inconvenience this has caused some of our customers.