World Of Warcraft: New On-Line Support System at WoW-Europe.com

Team News - Caswallawn, 29/09/2004

While our Game Master teams will be ready to answer your questions and solve your problems in-game, we also have other teams, but in the shadows, among test computers, heavy manuals and ringing phones: The Technical teams and the Billing Teams!

To contact these, you are now able to use our support web-form. One form to sum them all up: Account problems, Technical problems, billing problems (once relevant), even comments if you want! A special ActiveX file will fill in all the computer specifications for you (regarding the browser you will use), giving you more time to focus on detailing your problem. Pick a category, type in the details and there you go! Once received by our teams, your email will be analysed, investigated, discussed and soon after we will send you our answer.

Remember, while the web-form is nice, simple and efficient, it cannot (yet) guess what problems you are having with World of Warcraft. The best way to get a fast answer is to give us as much details as possible.

This is from the WoW-Europe Home Page.