Star Wars Galaxies: Updated Faq!

This weeks faq has been posted, they talk about customer service and the game being a service. Here is the faq:

12.25 Will there be GMs?
Not in the traditional sense. We will have a large staff of Customer Service Representatives ready to assist players who need help. All issues are put into a petition queue and the CSR prioritize problems based on time in queue and urgency. Unlike traditional MMO "Game Masters, CSRs are not server specific nor do they interact with customers outside of resolving issues. The Digiteers, a separate team, will be tasked with handling special events.

12.26 Will there be a volunteer program?
Due to legal concerns, we will not be running an official volunteer program; all customer service representatives will be employees. We will include some tools within the game, such as Player Associations, Apprenticeships and Chat Channels, to encourage veteran players to help new players. Additionally, any player can set a searchable flag to identify them as a new player helper.

I like how they are working to give us good CS. Thats always a good thing.