Dungeons And Dragons Online: DDO LE Key Problems and Solution

If you've purchased a Limited Edition box and, after putting in your key, you didn't receive the Boots of Running, you're not alone. This problem has been cropping up all over the place, including with my own copy. You're not out of luck though, Turbine has a knowledgebase page up just for this issue:

If you have purchased a Limited Edition box and are not receiving the Limited Edition Boots of Running, we would like you to contact dndguy@turbine.com so that our Customer Service team can assist you. When you email them, please include the following information:

• Your name
• A contact telephone number
• Your Limited Edition Account key
• The Box Part Number - The six character alpha-numeric code located on the back bottom right of your DDO box
• The CD Case part number - The seven character alpha-numeric code located on the inside bottom right of the CD jewel case
• The name of the retailer you purchased your Limited Edition from
• In order to verify your purchase of a Limited Edition, we must also ask that you scan your receipt and include it in your email it to us as an attachment. If you cannot scan your receipt, note that in your email and Customer Service will instruct you on alternatives.

Thank you for your patience. Our Customer Service team will assist you as soon as they can.

I put in my own request last night, and received a new key (with an extra 30 days of gameplay as compensation) in my inbox this afternoon. Kudos to Turbine for their quick and relatively painless resolution of this problem.