City Of Heroes: So You Read Message Boards For a Living?

Okay, so it's not directly COH/COV related but CuppaJo and Tisrin posted and there are COH/COV reference so there's the tenative connection... Hey, I'm the site manager, I rule the universe, man. Anyway, Zubron over at Kill Ten Rats, a blog mostly commenting on MMOs, has a recent commentary about the position of MMO community managers.

You are the first point of contact for the company. You are the first line of defense. If there is a problem, you will be its public face. If someone disagrees with a balance decision, you get the e-mail. If there is an unhappy announcement, you get to say it.

On the other hand, if there is a positive announcement, someone else might want that one. The company president gets to announce "free respecs for all!" in the anniversary newsletter, while you get to explain that characters created after the anniversary do not get a respec banked, even if they made them during the anniversary month. (You also get to deal with the "this is a slap in the face" post that accompanies most positive announcements.)

You can read the whole blog here. Have something to add or respond to Zubron's commentary? You can post a reply on his blog page or on our forums here.