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World Of Warcraft: In-game Mail Issues?

| 3 Aug 2006 13:51

Hello folks,

Unfortunately there is currently an issue with the in-game mail system. I will describe it below, as well as provide the workaround.

Issue
When attempting to retrieve an item out of the in-game mail system a character will recieve an 'Internal Mail Database Error' and 'The item was not found'.

DO NOT DELETE THE MAIL. We will be unable to restore any mail deleted due to this issue, as the items are retrievable.

Workaround

  • Attempting to retrieve the item attached to the in-game mail.
  • After receiving the above mentioned message close the World of Warcraft.
  • Log back on to the World of Warcraft and the attached items should shortly appear in the inventory of your character.

Please accept our apologies for any inconvenience caused due to this issue, we are looking into the underlying cause. In the meantime please follow these steps, and note that the items are not lost.

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