Asherons Call: Billing Problems

Frelorn posted this comment about some billing problems some players were seeing:[blockquote]There were people who were double billed for Turbine subscriptions. We caught the error and have emailed everyone who was affected to let them know that we were processing the refunds.

This was a pure mistake, and we apologize for any associated issues this may cause. Often, these refunds may take a day or two to appear on your account. If you were double billed for your Asheron's Call account and do not receive a refund, you should contact Customer Service.[/blockquote] Calandryll also added a few words:[blockquote]Everyone who was overbilled was contacted and corrected. Even if for some reason someone didn't get refunded, the e-mail has the contact information for them to get in touch with us about the issue. Seriously, no need to put on the tinfoil hat here or stir up trouble where there isn't any. We have a full list of everyone who was affected. It was very few people actually. You don't need to get an e-mail to get refunded and it's likely that some of the e-mails we have in our files are outdated if people use different e-mails now. Again though, the refunds are occuring automatically.[/blockquote] So, check your emails, check your statements, and if you see any problems, contact customer service!