Dungeons And Dragons Online: Server Downtime: Friday November 17th, 9am to noon

Samera has posted this updated on the dragonshard issue:

We are aware that players who came into the game through the trial program but are now full customers are missing their dragonshards. We are working on a fix for this now and hope to be able to Hotfix tomorrow. We will keep you informed as we learn more or if the plan changes.

Update: There will now be a downtime from 9:00 am until noon EST, tomorrow, Friday the 17th.

And no - the fix for exchanging a "multiple" feat is not in this hotfix.