Ryzom: Major Downtime - Jan 1st, 2nd, & 4th

Ryzom began the new year rather... horrific. Suffering from long staggering downtimes which lasted 30+ hours in total, the situations rendered all services (game, website, & klient chat) completely unavailable.

Marjo, the local ACL, was able to explain to us what had happened when forums were finally brought back up. Apologizing for the delay, the apparent reason for the downtime was due to a faulty piece of electrical hardware in the datacenter.

With the help of the Telehouse power management team a faulty piece of power supply equipment has been located. This is now being replaced and in the meantime we are using a alternate supply equipment to get the network back up and running.