Gods And Heroes: Interview With Binky!

GamersInfo has posted another interview! This time Binky, our beloved Community Rep has the honors!

::: CLIMBS UP ON SOAPBOX :::

First, it would be prudent to state that I have opinions about how community management should be handled. I've spoken about it at conferences. I gave lectures on customer service when in retail. I wrote detailed reports about entire store staffs that resulted in people losing their jobs. I don't believe the customer is always right; but I believe they should always be treated with respect. I believe in admitting when you're wrong (though tactfully). I believe in being human, not an automaton.

I don't, at all, believe that the state of the game industry as it stands today thinks of the player when it designs games. I believe the player is an afterthought and it shows in the game design. There are no community tools in the design. Community Managers are part of the customer service or marketing budget, and as such are part of cuts when things get tight. An MMO is a service first, a game second - and as the person/team that manages the community gets cut first...I have opinions on this.

You can read the entire interview over at GamersInfo!