Asherons Call: Server Issues: Update

Frelorn, from the Asheron's Call Community Team, gave an update regarding teh server issues experience by many recently:

In speaking with the team we felt that an update on what has been happening was more than overdue. We know that this is a very frustrating situation for everyone who plays Asheron's Call.

We have been tracking this problem for some time and have identified the subsystem that is likely to be causing this problem. The behavior we are seeing with the servers is consistent with what we would expect if this particular subsystem was failing. So while we have identified the area of the infrastructure where the problem occurs, we don't know what player or hardware behavior patterns are causing it. Worse, the subsystem is one of the oldest and, um, crustiest of the AC infrastructure.

While we are working on it, the AC infrastructure is complicated and works differently than the more modern systems we have on newer games. We are in the process of developing additional diagnostic tools to analyze the problem. Unfortunately this process is time consuming and as much as we want to get it into place for this weekend, and tonight in particular, it is not possible to develop, test, and deploy a set of new diagnostic tools in that time frame. This is frustrating to us especially because Friday night is generally when the problems happen most frequently.

In the coming days you will likely see the results of us developing and deploying additional tools to identify and fix this issue. Thanks for being patient.

If you'd like to post your feedback, you can do so here