Mark Jacobs has more to say about EA/Mythic's decision to forgo official forums in favor of third party forums and a newsletter communication format:
Now, this doesn't mean we won't communicate to the community directly. Our Herald system was the best in the industry when we launched it for DAoC and we want to take it to the next level with WAR. We will have internal tester forums and we might have what we had with DAoC in terms of outside, specifically focused forums to help the players as well as to get additional feedback for us. However, even those had their share of false reports, exaggerations, etc. which diminish their usefulness and cost us time and money. We will also continue to post in places like these and make ourselves available to the community where we can. I want to reiterate that both official forums and internal forums, we have misspent a fair amount of time based on what users have sworn said happened, they saw, etc. At least with internal forums (and they can get heated at time), we know that the people there actually want to be there and help and not just post something to waste our time. And we've had our time wasted so often that it is ridiculous (even with QA sometimes you have to pass things on to devs quickly if it is potentially serious enough).
However, if you are looking for Mythic to provide wide-open official forums where people can threaten, curse, vent, etc., we have no intention of doing that now or in the future. There might be a hybrid solution but for now, I'm choosing to err on the side of caution.
Jacobs has a LOT more to say so check it out.