What is your real name? Ethan Nason.

What is your official title/position? I am the Subject Matter Expert (Technical Writer) for Star Wars Galaxies..

How long have you been working on Star Wars Galaxies? I have been working on Star Wars Galaxies since June 12, 2003.

What profession do you like to play in Star Wars Galaxies? I play a Jedi and an engineer (old school Droid Engineer).

What types of things do you do in a typical day at work? A typical day at the office could include auditing of current answers and creation of new articles for the Knowledge Base, documenting policies, procedures and workarounds for the CS team, maintaining the internal Wiki resource, attending status meetings with operations and/or development, maintaining 'top issues' lists for use in various reports, initial testing of problems reported by the community. (primarily from the ticket system), assisting CS management and teammates with issues and investigations as needed, answering tickets, and play-testing.

Who is your favorite Star Wars character, and why? Han Solo. He's arrogant, smarmy and not a wussy. He did the Kessel run in less than 12 parsecs. And he has a 7 foot tall Wookiee for a bodyguard.

What's your favorite video game of all time, and why? The Civilization series. I am currently on Civilization 4. [p]Outside of work, what do you like to do? I play various MMO's, read (mostly Clancy-type stuff), and geek out watching the Discovery and History channels. I am starting to teach myself a little C++ and HTML, and eventually plan on getting my A+ certification refreshed (Windows 95 era anyone?), as well as picking up the Network+ and Server+ certifications.