Cryptic Studios has posted an article to introduce players to the lead game masters for Champions Online. Find out who they are and what exactly it is a GM does below:

What do you do on a day-to-day basis?

NH: 99% of what we do is sort through bugs that the players submit. Players have been submitting about 1200 bugs per day, and we end up going through those, and seeing if they're valid, or if they're working as intended, or are known bugs. We spend the majority of our time working through those, and calling up designers and asking them what's actually going on with each bug. We anticipated doing a lot of in-game moderation, but the crazy thing is that the player base has been so nice and friendly that we haven't really had to do much. The three of us came from another large MMO company, where we were used to seeing hundreds and hundreds of harassment reports per day. While here, we see maybe three or four.

JG: Throughout live operation our primary focus will be on helping players who are having issues that might be preventing them from enjoying the game. That could be another player bothering them (we hope this is never the case) or a creature getting stuck that prevents them from completing a mission. We are here for the players, really.

Read the rest at the link above.