Aika/Gala-Net CEO Responds to IP Blocking Flap

| 11 Apr 2010 13:58

Gala-Net is the publisher of the recently launched Aika Online. Last week an announcement was made indicating game restrictions to North American IP addresses only. The announcement caused quite...a stir, to put it mildly. See how Gala-Net CEO Jikhan Jung responded below:

Official CEO announcement (Friday, April 9th):

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"The Aika situation is complex, and we are working diligently to arrive at an agreeable solution. It was not our intent to disrupt the player base, as our mission is to promote strong online gaming communities. We hope our players will continue to enjoy Aika, and we thank them for their patience as we work towards a resolution." - Jikhan Jung, Gala-Net CEO

Update announcement and forum discussion thread (Thursday, April 8th):

Dear Aika players,

Many of you have voiced concerns as to the effect of the recently announced service restriction on existing Aika accounts. We'd like to update you on this matter.

Currently, a decision has not been reached regarding the status of existing Aika accounts which were registered outside of North America. The issue is under intensive review by management. In the event that existing accounts are blocked from playing Aika as a result of this decision, those players whose accounts would be unable to access the game will be issued a full refund on a case-by-case basis of any gPotato purchases they have made specifically for or in Aika.

We are working to resolve this issue as quickly as possible. We will confirm and announce all details by April 30th, 2010. We very much appreciate your patience, and we sincerely apologize for the restriction's negative impact on the Aika community.

- The Aika Team -

Original service restriction announcement and forum discussion thread (Wednesday, April 7th):

Dear Aika players,

We have an important announcement to bring you tonight.. Starting tomorrow night after our weekly scheduled maintenance, we will be restricting our area of service for Aika Online to North America, given Gala-Net's status as the North American publisher for Aika Online. This decision may result in gPotato blocking IP addresses which originate outside of North America (for Aika only - other gPotato games will not be affected). We sincerely apologize for any inconvenience this action causes, and we encourage you to email us at aika_support[at]gala-net.com with any comments or concerns you may have.

-The Aika Team-

It's interesting to note that this is the second time Gala-Net has embittered its player base with controversial decisions. You may remember that Allods players were bent out of shape last month with excessive item mall pricing. To its credit, Gala-Net responded and worked with players to right the situation. We'll keep you informed about Aika's issues as they develop.

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